Job at Kibaigwa Urban Water Supply and Sanitation Authority - Commercial Manager
POST: COMMERCIAL MANAGER – 1 POST
POST CATEGORY(S): HR & ADMINISTRATION
EMPLOYER: Kibaigwa Urban Water Supply and Sanitation Authority
APPLICATION TIMELINE: 2022-01-28 2022-02-10
JOB SUMMARY WORK STATION: KIBAIGWA TERMS OF EMPLOYMENT: PERMANENT AND PENSIONABLE
Duties and responsibilities
I. Lead the department in charge of customer service and monitor the payment of water bills by customers.
II. Advise the person in charge of the facilities in all matters related to the work of the authority.
III. Verify and direct subordinates in the collection, entry, calculation, and analysis of customer data to ensure that it is carried out effectively and efficiently;
IV. Develop and implement strategies to meet customer demands for water and improve customer service;
V. Check the customer database to ensure it is updated regularly and is up to date;
VI. Guide subordinates to ensure customers are surveyed on an ongoing basis to understand current credit standing and customer needs;
VII. Surveillance of the availability of water supply at public supply points through rack pipes;
VIII. Monitor shutdowns and reconnection of water supply to problem customers to ensure timely implementation;
IX. Manage communication between clients and the Authority to ensure that clients are informed of all developments related to water and sewer services that they may obtain from the Authority;
X. To manage meter readings, calculate water bills, prepare and distribute bills;
XI. Coordinate appropriate procedures for collecting and disseminating customer queries, complaints or concerns to ensure they are properly addressed and resolved;
XII Supervise the collection of income from clients and recommend appropriate policies or plans to guarantee timely payments;
XIII. Set annual billing or revenue collection targets based on service offerings and consumer requirements, and design appropriate ways to achieve them;
XIV. Monitor and facilitate ongoing customer surveys or inspections to ensure that all customers are registered and that water supplied to consumers is billed according to agreed procedures;
XV. Establish and coordinate mechanisms to identify, verify and recommend vulnerable groups and individuals who may be eligible for free water service in accordance with indicative policies;
XIV. Coordination and periodic analysis of the training needs of prepaid meters to ensure that they are updated with the required technology and environment;
XV. To conduct an open performance review and appraisal of subordinates and give feedback;
XVI. Develop individual goals/targets and performance standards as part of the individual performance agreement in consultation with the line manager; Y
XVII. Carry out any other function assigned by the General Manager.
Qualifications and Experience
Bachelor's degree/advanced diploma in business administration or equivalent qualifications from a recognized institution with at least six (6) years of work experience in a similar institution in a customer management position.
Salaries according to the service scheme of the authority
The application deadline is February 10, 2022.